If your door won't open, won't close, makes a grinding sound, lifts crooked, or just stopped responding — you're in the right place. Our technicians diagnose the actual cause and fix it the first visit.
Before we send anyone, it helps to know roughly what you're dealing with. Tell the dispatcher which row matches your situation and they'll send the right tech with the right parts.
| What you see or hear | Most likely cause | Urgency |
|---|---|---|
| Loud bang from the garage, then door won't lift | Torsion or extension spring snapped | High — do not force the door |
| Motor hums but door doesn't move | Stripped opener gear, broken spring, or jammed track | High |
| Door starts down then reverses 6 inches in | Photo-eye sensor misaligned or dirty | Low — often a 5-minute fix |
| Remote dead, wall button still works | Remote battery, signal interference, or reprogram needed | Low |
| Wall button dead, breaker is fine | Logic board, wiring, or wall switch failed | Medium |
| Door is crooked or one side is higher | Cable jumped the drum or one spring failed | High |
| Door rolled out of the side track | Off-track section, often from a bumper hit | High — risk of bent panels |
| Loud grinding or screeching during travel | Worn rollers, dry hinges, or bent track | Medium |
| Door slams the last 6 inches when closing | Worn springs losing tension, or limit setting drift | Medium |
Don't see your symptom? Call the Genie at (833) 602-3065. We've heard it all and we'll figure it out with you on the phone.
Garage doors are the heaviest moving object in most homes — a standard double door weighs 250 to 400 pounds, held up by springs under enough tension to throw a wrench across the room. The two rules that keep people safe:
Park outside, keep kids and pets away from the garage, and let a tech handle the tensioned components.
Single-spring, dual-spring, and full counterbalance rebuilds. Both extension and torsion systems.
The horizontal bar above the door. Most modern doors have these — we replace in pairs and re-balance.
Belt, chain, and screw-drive openers. Logic boards, sensors, gears, and remote programming.
Snapped, frayed, or jumped cables. Almost always paired with a balance check.
Rollers reseated, tracks straightened or replaced, panel inspection for hidden bends.
Door stuck open, car trapped inside, business locked out — we move these to the front of the queue.
Each location page lists the neighborhoods served and the climate-specific issues homeowners in that market run into most.
These city pages own the exact local garage door repair keyword cluster for each market.
If the door is heavy by hand, choose spring or cable repair before opener replacement. If the door moves easily by hand but fails from the wall button, choose opener or sensor repair. The trade-off is cost: a quick reset is cheaper, but forcing a door with failed counterbalance parts can bend panels and turn one repair into several.
The visible symptom matters: a loud bang points to a spring, a crooked door points to a cable or track, and a six-inch reversal often points to sensors or force settings.
Manual balance testing matters when the opener strains because the opener should guide the door, not lift its full 250- to 400-pound weight.
Most diagnosis takes 10 to 15 minutes, while common spring, cable, sensor, and opener repairs usually fit a 60- to 90-minute service window.
Garage door repair starts with a simple question: what changed? A bang, a grind, a crooked lift, or a sudden reversal each points somewhere different.
If you're in San Antonio, mention the first symptom before you mention what you think broke. That keeps the conversation grounded and helps dispatch send the right help.
Most spring, cable, sensor, and remote-related fixes take 60 to 90 minutes from when the tech pulls up. A full opener replacement runs two to three hours. Panel replacement or full door replacement is a half-day or more.
If you heard a bang, see a gap in the spring, see a cable hanging slack, or the door is crooked — no. The counterbalance is gone and the door can fall. If the issue is sensor-related or remote-related, the door is generally safe to operate manually but we still recommend leaving it parked until a tech sees it.
Yes. The tech inspects the door, identifies the parts needed, and writes the price before touching anything. You don't get surprised at the end.
Spring replacements are typically rated for 10,000 to 20,000 cycles — about 7 to 15 years for a typical household. Opener gear replacements last roughly 5 to 10 years. Cables and rollers depend heavily on humidity and use.
Yes, and we recommend it. While the truck is parked in your driveway, a 15-minute lubrication, hinge tightening, and balance check usually adds little to the bill and prevents the next failure.
Most of our network is residential-focused, but several markets have commercial-rated techs available. Mention your door size and door count when you call so the right person gets dispatched.
Same-day dispatch in most markets. One call, one trip, one fixed door.
Call (833) 602-3065